Full-Time

Mortgage Quality Analyst – Fresher

• Position Mortgage Quality Analyst – Fresher
• Location Magarpatta City, Pune
• Employment Type Full-Time
• Experience 0-2 years of experience (internship or in a BPO/KPO environment is a plus).

Job Description

Role Summary:
As a Quality Analyst in our Mortgage Servicing Outsourcing team, you will assist in performing quality
reviews of servicing processes (for US mortgage-loans), identify errors/variances, support the feedback
loop to operations, and help drive continuous improvement in process quality.

Key Responsibilities:
• Conduct quality reviews of servicing activities (for example: payment posting, ... Read More

Role Summary:
As a Quality Analyst in our Mortgage Servicing Outsourcing team, you will assist in performing quality
reviews of servicing processes (for US mortgage-loans), identify errors/variances, support the feedback
loop to operations, and help drive continuous improvement in process quality.

Key Responsibilities:
• Conduct quality reviews of servicing activities (for example: payment posting, escrow
processing, customer correspondence, default management) for US mortgage loans in
accordance with established guidelines and standards.
• Review voice and/or non-voice processes (depending on the operation) for accuracy,
compliance with policy, investor/agency guidelines, and internal procedures.
• Log and document findings / exceptions, classify and report trends and key issues to the team
lead.
• Assist in preparing quality reports (e.g., monthly/quarterly) showing error-types, volumes,
trends, identification of root-causes.
• Support business units by tracking corrective actions/responses for identified exceptions.
• Work with the team lead to escalate unresolved quality issues.
• Maintain knowledge of US mortgage servicing processes (e.g., payment handling, escrow
management, default/REO workflows) and any relevant regulatory/investor requirements.
• Participate in calibration sessions, process improvement meetings, and training as needed.

Qualifications / Skills:
• Bachelor’s degree in Business, Finance, Economics or related.
• 0-2 years of experience (internship or in a BPO/KPO environment is a plus).
• Basic understanding of mortgage servicing lifecycle or willingness to learn.
• Good analytical skills – ability to review data, spot errors, bring insights.
• Strong verbal and written communication skills.
• Ability to work in US shift timings, willingness to work flexible hours.