Full-Time

Senior Mortgage Associate / Specialist

• Position Senior Mortgage Associate / Specialist
• Location Magarpatta City, Pune
• Employment Type Full-Time
• Experience • 3–7 years of experience in US Mortgage BPO/KPO operations. • Proven experience in at least one US mortgage domain: Origination, Processing, Underwriting Support, Closing, Post-Closing, Servicing, or Title. • Experience with Loan Origination Systems

Job Description

We are seeking an experienced Mortgage Specialist to join our US Mortgage Outsourcing team. This role
is ideal for professionals with hands-on experience in US mortgage processes who can independently
handle complex tasks, ensure compliance, and support business goals. The candidate will work on
Origination, Processing, Underwriting Support, Closing, Post-Closing, Servicing, or Title processes,
depending on business requirements.

Key Responsibiliti... Read More

We are seeking an experienced Mortgage Specialist to join our US Mortgage Outsourcing team. This role
is ideal for professionals with hands-on experience in US mortgage processes who can independently
handle complex tasks, ensure compliance, and support business goals. The candidate will work on
Origination, Processing, Underwriting Support, Closing, Post-Closing, Servicing, or Title processes,
depending on business requirements.

Key Responsibilities

Operational Excellence
• Handle end-to-end mortgage processing tasks with high accuracy and efficiency.
• Review, verify, and process mortgage documents per client standards and regulatory guidelines.
• Resolve exceptions, discrepancies, and complex cases independently or in coordination with the
Team Leader.
• Ensure timely completion of tasks in line with SLAs and productivity targets.

Quality & Compliance
• Ensure adherence to US mortgage regulations including RESPA, TILA, CFPB guidelines, and
investor requirements (Fannie Mae, Freddie Mac).
• Conduct quality checks and maintain documentation to support audits and internal controls.
• Proactively identify process gaps and suggest improvements.

Reporting & Documentation
• Prepare MIS reports, status updates, and exception reports for management.
• Maintain accurate records of mortgage transactions and support data-driven decision-making.

Collaboration & Support
• Assist in mentoring junior associates and sharing process knowledge.
• Collaborate with cross-functional teams to address client queries and resolve escalations.
• Support audits, client reviews, and compliance assessments as required.

Key Competencies
• Adaptable to US shifts and high-pressure environments.
• Process expertise and adherence
• Quality orientation
• Client focus and service mindset
• Analytical thinking and problem-solving
• Team collaboration and mentorship